Questions about a product, an order, or just want to say hi? Our US-based support team replies within one business day.
1-888-202-0776
Mon–Fri, 9 AM – 6 PM PT
For order status, returns, and delivery questions, please use your Amazon account — it's the fastest path.
For product issues on Amazon orders (returns, replacements, refunds), it's usually fastest to contact Amazon directly through your order page. We're always happy to help, but Amazon can process refunds immediately.
All CATISM products are sold through our official Amazon storefront in the US and EU. Buying through Amazon gets you Prime shipping, easy returns, and the fastest customer support.
Returns are handled through Amazon's return system — just go to your Amazon order page and select "Return or replace items." Most returns are free and processed within a few days.
Yes. All CATISM products use pet-safe fabrics, non-toxic finishes, and are tested for durability. If you have a specific safety concern, reach out to us — we're happy to share material details.
CATISM products are available on Amazon US and Amazon EU marketplaces. Shipping availability outside those regions depends on Amazon's international shipping options for your location.
We love working with cat content creators, rescue organizations, and retail partners. Send us a message using the form above and select "Wholesale / partnership" or "Press / media."